Three ways to reach us

Haz Casino contact

Reach our team by live chat, e-mail or phone any hour of the day, seven days a week, and expect a reply within minutes.

Start the chat Licensed ALSI-477610

Paid today

124,716 NZ$

1,826 Playing now

Licensed in AnjouanHaz Casino LLC operates under license ALSI-477610, issued by the Anjouan Offshore Finance Authority and independently audited by BMM Testlabs, SIQ, and iTech Labs.

27-minute withdrawalsAverage withdrawal time across all payment methods — NZ$41M paid weekly, with a single-transaction limit of NZ$54,000 and no hidden holding periods.

128-bit SSL encryptionEvery transaction, login, and data exchange is protected by 128-bit SSL encryption, meeting the same standard used by global financial institutions.

Three human channels

Choose the line that suits your question

Live help around the clock sits at the heart of how Haz Casino runs its lobby.

Chat while you play

Best for quick questions while you play: open the chat window and a person joins in about two minutes, any hour of the day.

Open chat

Sending documents

Best for documents and detail: write to [email protected] and expect a reply within twenty-four hours, at any time of day.

Write to us

Is my payout stuck?

Best for money worries: call +64 9 692 6016 (NZST) and a person picks up in about five minutes, around the clock.

Call support

Kiwi hours, kiwi number

Help that fits your New Zealand day

Your local number, your time zone and your support services, all gathered in one table.

Reach us

Local phone+64 9 692 6016

Time zoneNZST

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Supervision

RegulatorAnjouan Offshore Finance Authority, ALSI-477610

Help

Gambling helpGambling Helpline New Zealand, The Problem Gambling Foundation of New Zealand, Multi-Venue Exclusion Programme

Where can I get help outside the casino?

Gambling problems rarely ease on their own, and no bonus is worth sitting with them alone. In New Zealand, three independent organisations give free help: Gambling Helpline New Zealand, The Problem Gambling Foundation of New Zealand, and the Multi-Venue Exclusion Programme.

Gambling Helpline New Zealand. A free national service that talks through your situation any hour and points you to local face-to-face counselling.

The Problem Gambling Foundation of New Zealand. Counsellors and community-based programmes that treat problem gambling as a health issue, with support for whānau too.

Multi-Venue Exclusion Programme. Lets you ask venues to bar you across multiple sites, so the barrier holds beyond Haz Casino doors.

Right department

Land in the inbox that can fix it

Send your message to the right inbox and skip the handover that slows everything down.

Your account

General support[email protected]

Verification and KYC documents[email protected]

Payments

Deposits and withdrawals[email protected]

Elsewhere

Complaints[email protected]

Privacy and personal data[email protected]

Business and partnerships[email protected]

Faster Than Waiting

Check How Long Each Channel Takes

Read this once and you will know which channel answers fastest, and when.

Live Chat

Live chat hourstwenty four hours, seven days

First chat replytwo minutes

All times shownNZST

E-Mail

Support e-mail[email protected]

E-mail reply timetwenty four hours

Phone Line

New Zealand phone+64 9 692 6016

Phone waitfive minutes

Five Details That Cut The Reply Time

Lining these up before you open chat or write saves an exchange or two.

Your registered e-mail address
Player ID or login name
Deposit or payment screenshot
Exact time of the problem
Screenshot of any error message

Nothing Hidden

Check Who Runs The Site

This block settles who owns the site, where it sits and which licence covers it.

Company

Legal nameHaz Casino LLC

Company number281178 (Anjouan)

Registered addressHombo Road, Mutsamudu

Licence

RegulatorAnjouan Offshore Finance Authority

Licence numberALSI-477610

Written Contact

Support e-mail[email protected]

Haz Casino Complaints

Haz Casino Takes Complaints Up A Step

Use this block when the first reply has not solved your problem.

Did You Keep The Reference?

Write to [email protected] with the dates, amounts and any reference already given to you. Your case then moves off the general queue.

Hold On To That Number

Expect an acknowledgement with a reference number, then a written answer once the team has reviewed the file. Keep that number for every later reply.

What If The Reply Misses?

Ask the support team to pass the file to a senior reviewer if the written answer misses the point. A second look covers the same records you already sent.

After The Last Reply

Unresolved after that review, take the dispute to the Anjouan Offshore Finance Authority, the regulator named on this page. Send it the file and reference number.

Fast facts

Your account, your data, your licence

Same plain approach as every other Haz Casino page: what needs doing, who does it, how long it takes.

trustWhy does chat want my email instead of my password?+

Your registered email address is the identifier, and that is all anyone needs. Password resets go to that same inbox, so no agent asks you for your password, and none should ever hear it.

trustWhy is support awake at three in the morning?+

Live chat answers in about two minutes, phone in around five, and email within twenty-four hours. Agents reply around the clock, with NZST as the clock the team works to.

trustWhy ask for my data copy or deletion?+

Email [email protected] and request either a copy of your personal data or its deletion. Verification of who you are may be needed first, and closing duplicate accounts takes priority over erasure requests.

trustWhere is Haz Casino licensed from these days?+

Haz Casino LLC holds licence ALSI-477610 from the Anjouan Offshore Finance Authority, company number 281178. Complaints go to [email protected] before anything is escalated to that regulator.

trustDo I need to phone to close my account?+

Email support or chat about closure and the team confirms it, with any balance settled first. Self-exclusion is the firmer option if you want a barrier rather than a goodbye.