Every licensed casino must confirm who you are before money leaves the account, and here that review usually takes about 6 hours.
Use this table when a withdrawal is pending and you want the basics without scrolling.
Work through these four moves the moment your account area asks for documents.
Check this list while you are gathering the copies, before anything is uploaded.
Read this the moment an ID request arrives and you want to know what set it off.
At the point the check reaches your funds, the licence from the Anjouan Offshore Finance Authority (ALSI-477610) puts AML duties on us, so the question is routine paperwork, not an accusation.
Depending on your case, a few papers may be requested from you.
Check the date first. The date on the paper is not recent enough, so the address cannot be confirmed as your current one. Request a fresh bill from your provider Send the page showing your name and address
Is my ID out of date? An expired card or passport tells us nothing about who you are today, so the identity step cannot be signed off. Send your renewed passport or ID Cover every corner in the new photo
Why was my upload refused? Your name or address reads differently on the paper than on your account, so the check cannot tie the two together. Update your account before you resend Match the spelling letter for letter
Haz Casino keeps these replies short and plain, because a clear answer beats a long one.
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